Frequently asked questions.
HOW DO I PLACE A custom ORDER?
To place a custom order, please fill out and submit the order form on our Contact Page.
Alternatively, you can send us an email at hello@delleiciousbyelle.com to make a general enquiry first.
Please note, we do not accept phone inquiries.
HOW MUCH NOTICE DO I NEED TO PROVIDE?
Depending on the complexity of your design and request, we recommend a minimum of 2-4 weeks notice for all custom orders. However, we cannot guarantee that this time frame will secure you a spot.
A deposit is required to book in your preferred date.
WHERE IS YOUR BUSINESS BASED?
Delleicious By Elle is based in Launceston, Tasmania.
Please enquire within about which items can be posted Interstate.
DO YOU OFFER DELIVERY?
We currently only offer delivery within Launceston. Some items can also be posted Australia wide via Australia Post.
DO YOU OFFER NUT, GLUTEN AND DAIRY-FREE OPTIONS?
We currently do not have the capacity to offer all these options as all our products are prepared in a kitchen where nuts, wheat, dairy and eggs are handled and we cannot guarantee there will not be trace amounts of these ingredients due to the nature of production.
HOW SHOULD I STORE MY DESSERTS/cake?
All Deluxe Desserts must remain refrigerated or in a temperature controlled environment at all times. These products are best consumed on the day.
All other products do not require refrigeration, (unless stated otherwise on the box/packaging) but must be kept in a cool dry place, away from sunlight. These products are best served at room temperature.
All buttercream, ganache and fondant cakes do not need refrigeration unless stated otherwise, due to the season and temperature.
HOW SHOULD I TRANSPORT MY DESSERTS/CAKE?
Keep the cake box on the floor of your car and ensure the air conditioning is turned on. Ensure the box is level and flat! Do not place any other items on top of the box.
WHAT DO YOU USE TO DECORATE YOUR DESSERTS/CAKES?
We use edible flowers, edible printed images and handmade fondant toppers on our products.
By request we can decorate our desserts with fresh (non-toxic) flowers, plastic figurines and worded cake toppers. These items are not edible and should be removed before consumption.
Our taller cakes are secured with plastic dowels and cake boards. Please remove these items before serving.
WILL YOU CATER FOR AN EVENT THAT HAS ANOTHER COMPANIES PRODUCTS PRESENT?
We can supply any event with our products, but will not be liable for any incidents that may occur should you wish to purchase other edible items from another company, for the same event.
CAN YOU REPLICATE ANOTHER CAKE DESIGN THAT IS NOT YOUR OWN?
We can create a similar design but we strictly do not copy another artists work as we are a custom design based company and it is also due to availability of specific equipment and material to create the requested design.